Laura is a charismatic and highly effective Blue Badge Tourist Guide for North East England. Her research, energy and attention to detail are second to none, as is her commitment towards providing a truly memorable experience for her customers. In her hands, groups book repeat-visits to the area and they all acknowledge that their visit has been greatly enhanced through the her wholehearted participation.  We've worked with her many times and would recommend her without hesitation to tour operators and group travel organisers.